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Till when may I benefit from the Carlton Worldwide Warranty?
Carlton Travel Goods Ltd Warrantys Hard Luggage pieces for a period of 5 years and Soft Luggage pieces for 7 years from date of purchase.
Which aspects of the bag are covered under the Carlton Worldwide Warranty?
The Carlton Worldwide Warranty is applicable against material and manufacturing defects.
I bought my bag in Austria. I am travelling to Germany. Is the Carlton Worldwide Warranty applicable in Germany?
The Carlton Worldwide Warranty is upheld across the globe in the countries mentioned in the Global Partners page.
How do I avail of the Carlton Worldwide Warranty?
The defective piece must be delivered to the nearest service center at the user's cost. The proof of purchase showing the date of purchase should be produced along with the defective piece. Carlton reserves the right to repair or replace the defective piece as suitable.
My bag was damaged by the airlines baggage handlers when I flew from Hamburg to London. Can I have it replaced?
The Carlton Worldwide Warranty is not valid for damages resulting from mishandling and abuse in transit. In case of such abuse you must immediately file a claim with the carrier before leaving the transport terminal.
I was in a car accident last month. Fortunately no-one got hurt but my suitcase got damaged. Can I have it replaced as it is still under the Warranty period?
The Carlton Worldwide Warranty is not valid for damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, normal wear and tear, exposure to solvents or acids, exposure to extreme heat/temperature and rain/water. We will not be replacing the piece. But we would be happy to see if it may be repaired at a reasonable cost. |