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Big Bag Co. :: Warranty Information

Warranty Information  
 
Travelpro Limited LifeTime Warranty. Warranty against defects in materials and workmanship
 
Antler
So committed in retaining the quality reputation of the Antler product and excellent customer service, it is guaranteed for a period of 7 years from date of purchase.

Antler collections are produced under the International Quality Control System IS0 9001.
 Antler collections are produced under the International Quality Control System ISO 9001
Reg. FM 26213
 
JanSport
JanSport Products are warranted based on their type and intended use:
Packs, Bags and Luggage Product Lifetime
Apparel One Year from Date of Purchase
Integrated Electronic Components (IEC) Ninety Days from Date of Purchase
The warranty applies when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by typical wear and tear over time, unreasonable use, accidents or neglect.
 
Port Design
 
Life Time Warranty (Except Geneva & Davos Executive Line - Limited Life Time)
Photo & Sepcification subject to cahnge without notice
 
Screen Insurance Offer
  1. The insurance is valid for 12 months from registration - if the laptop screen breaks within 12 months of registration, we will pay to have the screen repaired or replaced.
  2. Registration is easy - the customer needs only to visit our website (www.portdesigns.com/uk) and enter a code supplied at the time of purchase, where there is also a claim form available.
  3. The scheme is underwritten by London General Insurance, a reputable, long-standing firm, one of the world's largest reinsurers with a long history with this kind of promotion, meaning that there should be minimum hassle and difficulty should a claim need to be made.
 
Carlton
 
Carlton Travel Goods Ltd guarantees hard luggage pieces for 5 years and soft luggage pieces for 7 years. The Carlton Worldwide Guarantee for the baove mentioned period is applicable from the date of purchase by the user, against material and maunfacturing defects. The Carlton Guarantee is upheld across the globe in the countries mentioned under Global Partners.
 
Carlton FAQ -
 

Till when may I benefit from the Carlton Worldwide Warranty?
Carlton Travel Goods Ltd Warrantys Hard Luggage pieces for a period of 5 years and Soft Luggage pieces for 7 years from date of purchase.

Which aspects of the bag are covered under the Carlton Worldwide Warranty?
The Carlton Worldwide Warranty is applicable against material and manufacturing defects.

I bought my bag in Austria. I am travelling to Germany. Is the Carlton Worldwide Warranty applicable in Germany?
The Carlton Worldwide Warranty is upheld across the globe in the countries mentioned in the Global Partners page.

How do I avail of the Carlton Worldwide Warranty?
The defective piece must be delivered to the nearest service center at the user's cost. The proof of purchase showing the date of purchase should be produced along with the defective piece. Carlton reserves the right to repair or replace the defective piece as suitable.

My bag was damaged by the airlines baggage handlers when I flew from Hamburg to London. Can I have it replaced?
The Carlton Worldwide Warranty is not valid for damages resulting from mishandling and abuse in transit. In case of such abuse you must immediately file a claim with the carrier before leaving the transport terminal.

I was in a car accident last month. Fortunately no-one got hurt but my suitcase got damaged. Can I have it replaced as it is still under the Warranty period?
The Carlton Worldwide Warranty is not valid for damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, normal wear and tear, exposure to solvents or acids, exposure to extreme heat/temperature and rain/water. We will not be replacing the piece. But we would be happy to see if it may be repaired at a reasonable cost.
   
 

Can I have the divider flap of my bag replaced?
Replacement/repair of attachˇ case folios and suitcase or trolley case divider flaps are not covered under the Carlton Worldwide Warranty.

The shine on my bag's fixed lock has dimmed. Can I have it replaced?
The Carlton Worldwide Warranty does not apply to powder coating or plating of locks, frames, channels and other metallic surfaces.

Can I have the leather trimmings on my bag replaced?
The Carlton Worldwide Warranty does not apply to damages to leather trimmings.

Who decides on the applicability of the Warranty and how long will the repair/replacement take?
The Company or its selling agents will undertake to repair or replace the defective part/piece within a reasonable period of time and its decision to the nature of the defect and applicability of the Carlton Worldwide Warranty is final. Carlton Travel Goods Ltd reserves the right to repair or replace the defective piece as suitable.

What is the maximum liability to the company?
The manufacturer's liability for damages is restricted to the repair/replacement of the defective piece. The liability under the Warranty shall in no event and under no circumstances exceed the price paid by the customer to the company for the goods stated in the invoice.

My bag has outlived the Warranty period, can I have it repaired?
Yes. Contact your nearest Carlton global partner and we will repair your bag at a reasonable price.
 
American Tourister
The American Tourister products have a warranty as follows:
3 year guarantee on luggage and garment bags
2 year guarantee on bags
 
 
 
 
 
 
 
 
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